Help

Your order and shipping policies and payment

Can I order by phone?
Yes, you can place your order by telephone on +34
933 425 586.

Can I cancel my order?
Only in special occasions. We process and ship your order as quickly as possible. It is not possible to cancel an order once you have received confirmation. If you have not received the confirmation email of your order, please contact our customer service. For items that have already been sent and paid, the amount paid will be refunded upon receipt of the order.

Will I receive an order confirmation?
Yes, once your order has been processed successfully, you will receive a confirmation by email.

Will be informed when the order has been shipped (shipment confirmation)?
Yes, as soon as the goods have left the store, you will receive shipping confirmation by email. It will reflect the number of packets sent and number of each package.

Can I see my orders online (customer account)?
In “My Account” you can view your order at any time.

How can I check the status of my shipment?
Contact our Customer Service via a Contact Form or by telephone on
+34 933 425 586.

I received an incomplete delivery. What should I do?
It may happen that the packets of your shipment will arrive in different days. Please, first check that you have received all the packages that we have confirmed. If so and the shipment is incomplete, please contact us via the online Contact Form.

I received a faulty/damaged or wrong article. What should I do?
Contact our Customer Service via a Contact Form or by telephone on
+34 933 425 586.

How much are the shipping costs?
This information can be found in “Checkout”.

How long does delivery take?
Shipping takes, usually 1 or 2 working days from order confirmation. This time may be extended a few hours in remote areas.

Which courier service the packets should arrive?
Shipments are made with Chronoespres.

What should I do if I am not at the address at the time of delivery?
If you are not at the address at the time of delivery, Chronoexpres will attempt a second delivery in the coming days.

Can I request to be delivered on a specific date?
Yes, subject to prior request, it can be shipped on the requested date. This option is useful when it is a gift and we don’t want to be seen before the event date.

What forms of payment are available?
This information can be found in “Checkout”.

I have paid by Credit Card. When will be charged to my card?
Once the shipment is completed we will transmit, within 2 days, the invoice data to your credit card company. The amount will be debited according to the conditions set by your bank.

What is the deadline for returns?
You can return the goods within 7 days of receipt of goods. To meet the repayment period is enough to return the goods or to contact our Customer Service via a Contact Form or by telephone on 902 546 234. Upon receiving the returned goods will void the sale contract and it will be reimbursed the total amount paid within 14 days. In case of payment has been made by bank transfer, we need you to let us know your bank details. If paying by credit card or PayPay it will not be required to provide us your banks details.

Do I have to pay the return postage?
All items purchased at Centhylon that are not of your liking or have been ordered incorrectly by the customer can be returned by postage paid in advanced. Only in the case of incorrect or defective items Centhylon assume the return shipping charges. To make a return, please contact our Customer Service via a Contact Form or by telephone on
+34 933 425 586.

I don’t like the article I ordered. Can I return it?
Yes, Centhylon guarantees the right to return the goods within 7 days of receipt of them. The product must be in perfect condition and have not been used. Return shipping costs are borne by the customer. To do this, please contact our Customer Service within 7 days of receipt of order.

Vouchers and discounts

How can I exchange a voucher?
Enter the voucher code in the “voucher code” (no gaps) and click on “exchange”. The voucher amount will be applied automatically and deducted from the total amount of your purchase. Remember always to check the terms and conditions that are on each voucher, as per the expire date and the minimum order quantity.

Can I use more than one voucher or discount on an order?
No, you can only use one voucher per purchase.

Can I exchange a voucher for cash?
No, the exchange of voucher for cash or to pay for previous orders is not possible.

How can I get discounts?
Constantly we offer discounts and/or promotions for our customers. Sign up our newsletter to be updated.

General questions

How can I change my personal details?
In “My Account” you can view and change your personal details (billing address and delivery, payment, etc...).

How can I change my login settings (email address and password)?
In “My Account” you can view and change your email address and password.

Is my personal data protected?
The security of your personal data and protection of your privacy is our top priority. We take every precaution to ensure safe navigation in centhylon.com. This includes for online payment as well as for all personal data you provide to us.